We are an NDIS provider

How to claim NDIS resources from My Diffability Australia

Please follow the steps below to use your allocated funding to purchase resources from My Diffability Australia. We are a registered provider supplying resources under the Consumables (Core) budget for low risk low cost items under $500 per item only, or Assistive Technology budget (AT).

The way we process your order depends on how your plan is managed:



Agency (NDIA) managed participants

You will need to follow the steps below. We will do a service booking and submit a claim (if appropriate) to the NDIA directly for you. If it is approved we will process and send your order to you. Please note, we require a new service agreement each time you complete an order with us (even if it is within the same plan period).

1. Add items to your online cart and click "CREATE A QUOTE" at the checkout cart. Do not click 'accept' on the quote, as this may create a duplicate order for you.
Please note, we require a new service agreement each time you complete an order with us (even if it from the same plan period).
2. Complete the online Service Agreement form here

2. Download and complete our NDIS Service Agreement form.  

3. Scan/email your Service Agreement form back to us: info@mydiffability.com.au

Please note: Claims can take up to 3 business days for us to process.


Third party / plan managed participants

You do not need to complete a service agreement for usFill your cart with the items you wish to purchase. Include the NDIS number and participant’s name in the notes section at checkout. Select ‘NDIS Plan Manager / 3rd party’ payment option. You will receive an order confirmation email with your invoice attached as a link. Please forward this to your plan managerSorry, we are unable to send invoices to your plan manager unless they are the primary contact on the order. 

Your order will be held until payment is received. Once payment is received we will process and send your order to you.Unpaid orders will be cancelled after 14 days.

Self-managed participants: 


You can order, pay and submit your claim to NDIA yourself (we do not need you to complete the service agreement form and you do not need to use a registered NDIS provider). 
There are two options:
  1. Pay for your order at checkout, then submit for reimbursement from NDIA
  2. Select the NDIS Self-managed invoice option at checkout then follow the instructions (your order will be held until payment is received).  
If you're not sure how your plan is managed, we recommend that you contact NDIA on 1800 800 110. 

My Diffability is a registered NDIS Provider under the following groups:

  • Assistive Products for household Task
  • Assistive Equipment for recreation - all other equipment

Please note: Low cost and low risk items (Level 1) do not need a form to be sent into the NDIS. Participants with AT funded supports in their plan can seek advice and buy it themselves. Supply of Levels 2-4 require an appropriate assessment form to be sent into the NDIS. Please be aware that some requests for resources may not be able to be processed if an item is not specifically written into your plan and is not considered low risk / low cost (for example an item that is considered to have a complexity level higher than 1 or 2 such as a weighted blanket). These items need to be assessed by the NDIA as part of your planning process and written into your plan if approved. 

For further information please find all NDIS fact sheets for each Australian state here

What is the National Disability Insurance Scheme (NDIS)?

The National Disability Insurance Agency (NDIA) is an independent statutory agency. Their role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIS will mean peace of mind for every Australian - for anyone who has, or might acquire, a disability.

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers.

The NDIS will provide about 460,000 Australians under the age of 65 with a permanent and significant disability with the reasonable and necessary supports they need to live an ordinary life.

As an insurance scheme, the NDIS takes a lifetime approach, investing in people with disability early to improve their outcomes later in life.

The NDIS gives all Australians peace of mind that if their child or loved one is born with or acquires a permanent and significant disability they will get the support they need.

The NDIS supports people with disability to build skills and capability so they can participate in the community and employment.