How to claim NDIS resources from My Diffability Australia

Please follow the steps below to use your allocated funding (consumables (core) budget for low risk low cost items under $500 per item only, or Assistive Technology budget) to purchase resources from My Diffability Australia.

Low cost and low risk items (Level 1) do not need a form to be sent into the NDIS. Participants with AT funded supports in their plan can seek advice and buy it themselves. Supply of Levels 2-4 require an appropriate assessment form to be sent into the NDIS. 

Please be aware that some requests for resources may not be able to be processed if an item is not specifically written into your plan and is not considered low risk / low cost (for example an item that is considered to have a complexity level higher than 1 or 2 such as a weighted blanket). These items need to be assessed by the NDIA as part of your planning process and written into your plan if approved. 

The way we process orders depends on how you are registered. 
If you are self-managed you can order, pay and submit your claim to NDIA yourself (we do not need you to complete the service agreement form and you do not need to use a registered NDIS provider). 
If you are third party / plan managed In this case the plan manager pays My Diffability directly for resources. Request a quote and forward this to your plan manager. We do not need a service agreement. They will use it to make a claim if appropriate, and then transfer the payment to us. Once payment is received we will process and send your order to you. 
If you are agency (NDIA) managed you will need to follow the steps below. We will do a service booking and submit a claim (if appropriate) to the NDIA directly for you. If it is approved we will process and send your order to you. 
If you're not sure how your plan is managed, you can give us consent (in the service agreement form) to view your plan through the myplace portal and we will help guide you through the process. 

1. Download and complete our NDIS Service Agreement form.  

2. Add items to your online cart and click "REQUEST A QUOTE" at the checkout cart OR print out and attach your shopping cart and email it back with your Service Agreement Form. You do not need to accept the quote formally, simply add the quote number to your Service Agreement. 

3. Receive your quote via email
4. Scan/email your Service Agreement form back to us: accounts@mydiffability.com.au

Please note: Claims can take up to 72 hours for us to process

For further information please find all NDIS fact sheets for each Australian state here


What is the National Disability Insurance Scheme (NDIS)?

The National Disability Insurance Agency (NDIA) is an independent statutory agency. Their role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIS will mean peace of mind for every Australian - for anyone who has, or might acquire, a disability.

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers.

The NDIS will provide about 460,000 Australians under the age of 65 with a permanent and significant disability with the reasonable and necessary supports they need to live an ordinary life.

As an insurance scheme, the NDIS takes a lifetime approach, investing in people with disability early to improve their outcomes later in life.

The NDIS gives all Australians peace of mind that if their child or loved one is born with or acquires a permanent and significant disability they will get the support they need.

The NDIS supports people with disability to build skills and capability so they can participate in the community and employment.

My Diffability is a registered NDIS Provider under the following groups:

  • Assistive Products Personal Care
  • Assistive Products for household Task
  • Assistive Equipment for recreation - all other equipment
  • (Please note: we are currently awaiting registration for NT participants)