Refunds and Returns
At My Diffability Australia we pride ourselves on our quality products and friendly customer service.
If a Product is damaged in transit or faulty when received we will offer you a replacement, credit or a refund, when the following conditions are met:
- Please contact us within 48 hours of accepting delivery if your order arrives damaged or faulty.
- We may ask for images to help us investigate.
If you are unhappy with an item, you may return it provided the following conditions can be met:
- You provide us with your order or invoice number
- The item is returned within 14 days of purchase
- The packaging is undisturbed and the product is in its original condition
- Any associated postage costs for returned items are the responsibility of the customer.
Please contact us if you have any concerns about a product. Consumer guarantees apply under the Australian Consumer Law. For more information about your rights as a consumer, see the Australian Consumer Law website at www.consumerlaw.gov.au.