Refunds and Returns

At My Diffability Australia we pride ourselves on our quality products and friendly customer service. 

If a Product is damaged in transit or faulty when received we will offer you a replacement, credit or a refund, when the following conditions are met:

  1. Please contact us within 48 hours of accepting delivery if your order arrives damaged or faulty.
  2. We may ask for images to help us investigate.

If you are unhappy with an item, you may return it provided the following conditions can be met:

  1. You provide us with your order or invoice number
  2. The item is returned within 14 days of purchase
  3. The packaging is undisturbed and the product is in its original condition
  4. Any associated postage costs for returned items are the responsibility of the customer.

Please contact us if you have any concerns about a product. Consumer guarantees apply under the Australian Consumer Law. For more information about your rights as a consumer, see the Australian Consumer Law website at